OUR MISSION
Our mission is to build a respectful, trusting relationships with patients, families, physicians, and all others devoted to patient care in the home. Working as a team, we wish to provide you with quality health care.
RETURN POLICY
Every product sold or rented by DME Station, Inc. generally carries a manufacturer warranty. DME Station, Inc. will honor all warranties under applicable laws, DME Station, Inc. will facilitate the repair or replacement, free of charge, of Medicare-covered equipment that is under warranty. Returns will be accepted within 14 days after delivery. In addition, an owner manual with warranty information be provided to beneficiaries for all durable medical equipment where this manual is available. If the item supplied is not working or functioning as it should, upon receipt of the equipment, please notify us immediately. This warranty does not cover normal maintenance such as cleaning, adjusting or lubrication and updating of equipment or parts thereof. This warranty shall be voided and not apply if the equipment including any of its parts, is modified without DME Station, Inc. authorization.
DME Station, Inc. does not accept return merchandise if worn, used for sanitary or hygienic purposes, or if it is disposable.
EMERGENCY SERVICE PROCEDURES
Our normal business hours are 9AM-5PM, Monday to Thursday. For Medical Emergencies, please contact your Physician or call 911 for assistance.
HOURS OF OPERATIONS
9:00 am – 5:00 pm CST (Monday – Thursday)
Complaints.
Call the main Office to resolve any issues you may have. – 219-525-5133
We do our level best to ensure your concerns and questions are addressed promptly, however, if you are not satisfied, ask to speak to a manager or go to www.DMEStation.com and submit your comments with your contact information.